Digital Strategy Consulting
Creative and Innovative Software Solution for your business
Digital Strategy Consulting Creative and Innovative Software Solution for your business
Gkim

Privacy Policy

Effective Date: 01 Jan 2025

GKIM Digital Ltd., doing business as TeleCare.Services (“we”, “us”, or “our”), values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our software platform, websites, mobile applications, telehealth services, and any other services that link to this Privacy Policy (collectively, the “Services”).

This policy applies to users of the Services, including healthcare providers (“Providers”),  Payers and patients (“Patients”), and support staff who interact with our platform for clinical, operational, or administrative purposes.

I. Information We Collect

We may collect the following categories of information, either directly or through third parties, when you use our Services:

A. Information You Provide Directly

This may include:

  • Contact details (name, email, phone, address)

  • Account credentials (username, password)

  • Demographics (date of birth, gender, language, etc.)

  • Professional credentials (license number,  National Provider Identifier (NPI).

  • Financial and billing information (credit card, bank account)

  • Health-related data (diagnoses, lab results, medications, clinical notes)

  • Communications with us or with Providers through the platform

  • Data shared via third-party health integrations (e.g., Apple HealthKit,  Google Health).

B. Information Collected Automatically

We and our analytics partners may collect:

  • IP address, device ID, operating system, browser type

  • Usage data (pages visited, session duration, click behavior)

  • Geolocation and device metadata

  • Technical logs and crash diagnostics

These may be collected using cookies, pixels, local storage, and similar technologies.

C. Information from Third Parties

We may also receive information from:

  • Healthcare providers and labs (e.g., previous records, test results)

  • Insurance or billing partners

  • Third-party identity or single sign-on services (e.g., Google, Facebook)

II. How We Use Your Information

We use the collected data to:

  • Deliver and improve the Services

  • Facilitate patient-provider communication

  • Schedule appointments and manage health records

  • Comply with legal and regulatory obligations (e.g., Health Insurance Portability and Accountability Act (HIPAA))

  • Provide customer support and notify you of updates

  • Send reminders, health education, or service-related messages

  • Conduct analytics and performance monitoring

  • Market our products (only with appropriate consent)

We may also anonymize, pseudo anonymise and aggregate data for internal research or industry reporting, ensuring no individual is identifiable.

III. Sharing of Information

We may share information in the following circumstances:

  • With healthcare providers and related entities: for care coordination, referrals, or treatment planning.

  • With research partners: only when permitted by law or with explicit user consent.

  • With corporate affiliates: to streamline operations and support integrated services.

  • In the event of a business transaction: such as merger, acquisition, or asset sale.

  • As required by law: to comply with subpoenas, court orders, or legal obligations.

  • With your consent: or as otherwise disclosed at the time of collection.

  • We will  not sell or Share your Personal Information or Protected Health Information (PHI). without your explicit consent. 

IV. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no system can guarantee 100% security. Users are responsible for safeguarding their credentials.

We maintain an incident response plan and will notify affected individuals and authorities as required by law in case of a data breach.

V. Your Choices

  • You can opt out of non-essential communications by updating your settings or contacting us.

  • You may request deletion or correction of your Personal Information where legally permitted.

  • You can adjust cookie preferences through your browser or within the platform.

Some services may not function properly if you disable essential cookies or tracking technologies.

VI. Third-Party Links and Services

Our platform may contain links or integrations with third-party services. We are not responsible for the content, security, or privacy practices of those providers.

If you use browser extensions or third-party software in conjunction with our platform, you do so at your own risk.

VII. Children’s Privacy

Our Services are not intended for individuals under 18. If you are a parent or guardian and believe we have collected information from a minor, please contact us so we can delete it.

VIII. International Use

Our Services are intended for use in the United States. If you access them from outside the U.S., you do so voluntarily and are responsible for compliance with local laws.

IX. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top indicates the latest version. Continued use of the Services constitutes your acceptance of the updated terms.

X. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact:

Privacy Officer

GKIM Digital Ltd.

Email address: hr@gkxim.com